Pre-Sales Questions |
 |
| 1.
Do you offer a money back guarantee? |
| 2.
Are Microsoft FrontPage extensions supported?
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| 3.
Do you host adult-oriented or adult content sites?
|
| 4.
Do you monitor hosted sites for adult content?
|
| 5.
Where is ISQsolutions data center Located?
|
| 6.
What are your Network Connections? |
| 7.
Does ISQsolutions offer dedicated servers or co-location
services? |
| 8.
What do you consider abuse of service or excessive use of resources? |
| |
Domains |
|
| 1.
What types of domain names can ISQsolutions host?
|
| 2.
Can I register a domain name at ISQsolutions?
|
| 3.
Is a domain name registration included in the price of a web
hosting plan? |
| 4.
How do I check to see if a domain name is available for registration? |
| 5.
How do I transfer my domain name to ISQsolutions?
|
| 6.
How long will it take to activate my domain name?
|
| 7.
What are your primary and secondary Domain Name Servers DNS? |
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|
Hosting |
|
| 1.
What type of Web server will my website be hosted on? |
| 2.
Is the data transfer provided in my plan sufficient for my
site? |
| 3.
How long does it take to setup my hosting account?
|
| 4.
Which web hosting plan is right for my website?
|
| 5.
How do I transfer my website files to my hosting account?
|
| 6.
Do you place any advertisements on my Website?
|
| 7.
Can I have a third party DNS host and have ISQsolutions only
host my website? |
| 8.
Do you offer Windows 2003 hosting? |
| 9.
What type of technical support is included with my hosting
plan? |
| 10.
How do I transfer my website to ISQsolutions and experience
NO downtime? |
| 11.
Do I have access to my hosting account 24/7?
|
| 12.
How do I order Web hosting? |
| 13.
Can I upgrade my hosting plan in the future? |
| 14.
What is your bulk email or spam policy? |
| 15.
Can I access my website without putting “www.” in
front of my domain name? |
| |
Pre-Sales Questions |
|
| 1.
Is ASP.net supported in the Special Hosting plan? |
| 2.
Are Microsoft FrontPage extensions supported?
|
| 3.
Do you provide SSL Certificates? |
| 4.
Is MS Access supported in the Special Hosting Plan?
|
| 5.
Which hosting plans include SQL database? |
| 6.
How do I manage my SQL database on your servers? |
| 7.
Is ColdFusion supported in your hosting plans? |
| 8.
Do you provide e-commerce or shopping cart software? |
| |
Payment |
|
| 1.
How much does it cost for web hosting? |
| 2.
Are there any hosting account setup fees? |
| 3.
Are there any hidden fees? |
| 4.
Do you accept monthly payments for hosting? |
| 5.
Can I pay using a check or money order? |
|
Do
you offer a 30 Day money back guarantee? |
|
|
| Yes. Each of ISQsolutions Web
hosting plans are backed by a 30 Day Money-Back Guarantee. If
for any reason you are not completely satisfied, you may request
a 100% refund at any time within 30 days of purchase. Refund
applies to both monthly or annual payment of your Web Hosting
Plan. All refunds will be issued to the original credit card
provided at the time of purchase. Accounts cancelled/terminated
by us for violations of our terms & Conditions and policies
will not be eligible for refund. |
|
Are
Microsoft FrontPage extensions supported? |
|
|
| Yes. FrontPage extensions
98, 2000, 2002 and 2003 are supported in all our web hosting
plans at no extra charge. |
|
Do
you host adult-oriented or adult content sites? |
|
|
| No. We do not host adult
oriented websites or sites which contain adult content. |
|
Do you
monitor hosted sites for adult content? |
|
|
| We are not obligated
to monitor the network to examine content. By creating an account
with us you acknowledge that if we are made aware of content
that is determined to be, in its sole discretion, unacceptable,
undesirable, offensive, indecent, obscene, excessively violent
or otherwise objectionable, we have the right, but not the obligation,
to edit, remove or deny access to such content. No refunds will
be issued to accounts deleted for violating this policy. |
|
Where
is ISQsolutions data center Located? |
|
|
| ISQsolutions World
class data center is located at 151 Front Street in Toronto,
Canada’s premiere technology facility and carrier hotel.
151 Front Street is home to more than 150 telecommunications
companies and is one of North America's most connected buildings
with 9 unique fibre-optic networks and more than 7,000 strands
of fibre. To learn more about ISQsolutions data center,
please visit: Data Center |
|
What are
your Network Connections? |
|
|
| ISQsolutions has
instituted a connectivity control policy to keep its data transfer
capacity significantly underutilized. By locating our data center
at 151 Front Street we take advantage of direct fibre optic connections
to multiple Internet backbones. Our policy delivers reliable
99.9% uptime and leaves plenty of bandwidth for growth with the
independence to increase capacity when needed. |
|
What do
you consider abuse of service or excessive use of resources? |
|
|
| When a website is using
10% or more of our server memory or CPU for more than 1 minute,
it is considered to be using excessive use of server resources.
If a customer is using their web hosting account for spamming
or mass-emailing this is considered abuse. ISQsolutions reserves
the right to immediately terminate ISQsolutions services
to the customer if we determine their use of our services is
abusive. |
|
| What
types of domain names can ISQsolutions host? |
|
|
| ISQsolutions can
host all international domain names and country level domain names.
|
|
Can I
register a domain name at ISQsolutions? |
|
|
| Yes. You can search and
register a domain name in real-time directly from the domain
registration section of our website. ISQsolutions offers
domain name registration of .com, .net, .org, .info and .biz
for a cost of $9.95/year. You can register a domain name
for a term of 1-10 years. Search for a domain name as often as you like, it's Free to search! |
|
Is a domain
name registration included in the price of a web hosting plan? |
|
|
| No. If you require a
domain name for your website you can search and register a domain
name in real-time during your web hosting order. ISQsolutions offers domain name
registration of .com, .net, .org, .info and .biz for a cost of
$9.95USD/year. You can register a domain name for a term of
1-10 years. |
|
How do
I check to see if a domain name is available for registration? |
|
|
| You can search and register
a domain name in real time directly from the domain registration
section of our website. ISQsolutions offers domain name
registration of .com, .net, .org, .info and .biz for a cost of
$9.95USD/year. You can register a domain name for a term of
1-10 years. |
|
How do
I transfer my domain name to ISQsolutions? |
|
|
| With each web hosting
account, ISQsolutions provides FREE domain name transfers
including a one year extension to your domain name’s current
expiration term. It is not mandatory to transfer your domain
name from your current registrar to ISQsolutions in order
to host your website with us, but it is mandatory to change the
DNS settings of your domain name and this is done at your current
registrar’s website. |
|
How long
will it take to activate my domain name? |
|
|
| If it is a new domain
name registration where you registered the domain name at ISQsolutions it
can take up to 48 hours from time of registration. If
it is a domain name DNS change, it can take up to 48 hours
after the DNS change is completed by your registrar. You need
to visit the website where you registered your domain name to
update your DNS. |
|
What are
your primary and secondary Domain Name Servers DNS? |
|
|
Primary Server DNS: ns1.isqsolutions.com
Primary Server IP: 64.34.120.6
Secondary Server DNS: ns2.isqsolutions.com
Secondary Server IP: 64.34.121.1 |
|
What
type of Web server will my website be hosted on? |
|
|
| ISQsolutions premiere
hardware supplier is DELL. All websites are hosted on DELL’s
new PowerEdge web servers with Intel Dual processors
and Windows Server 2003, IIS 6.0 operating system, Windows Server 2008, IIS 7.0 operating system,. |
|
Is the
data transfer provided in my plan sufficient for my site? |
|
|
| Consumption of monthly
data transfer is calculated by adding up the data that is loaded
to compile a web page of your site multiplied by the number of
visitors that requests to view that Web page per month. Every
1GB of data transfer can handle an average of 100,000 web page
views per month. |
|
How long
does it take to setup my hosting account? |
|
|
| Upon completion of your
web hosting order, ISQsolutions will
setup your Web hosting account in real-time and sent you a “welcome
email” containing your Hosting Account Settings. The “welcome
email” contains your control panel and hosting manager
login, FTP, email admin account, Statistic server settings, DNS
and more. We also provide you with a temporary alternative FTP
account so if your domain name DNS has not yet been updated,
you can use the alternative FTP to publish your website to your
new account right after you order. |
|
Which
web hosting plan is right for my website? |
|
|
| You can compare our web
hosting plans, features and prices by visiting: Compare Plans ,
please consult your designer or programmer for your website’s
hosting requirements. |
|
How do
I transfer my website files to my hosting account?
|
|
|
| Any FTP client (including
CuteFTP, WS-FTP, etc.) can be used to access our Web servers.
You can also use Microsoft FrontPage. For step by step tutorials
please visit: Tutorials |
|
Do you
place any advertisements on my Website? |
|
|
| No. We do not place or
require any of our logos or advertisements to be placed on your
website. You have full control of your web hosting account and
website. |
|
Can
I have a third party DNS host and have ISQsolutions only
host my website? |
|
| Yes. Upon receiving your
hosting account settings from ISQsolutions, simply provide
your DNS server settings information to your DNS provider. |
|
Do you
offer Windows 2008 or Windows 2003 hosting? |
|
|
| Yes. All our web servers
are running Windows Server 2003, IIS 6.0 operating system. Windows Server 2008 with IIS 7.0 is coming soon. |
|
What type
of technical support is included with my hosting plan? |
|
|
| ISQsolutions offers
both Toll-Free and Online Technical support for any questions
related to your Web hosting service at no charge. We do not offer
technical support for issues related to the design, programming
or source code of your website. Technical support for software
or services provided by third parties is NOT provided by ISQsolutions.
Visit our support center online to access our knowledge base,
tutorials and help desk anytime 24/7. |
|
How do
I transfer my website to ISQsolutions and experience
NO downtime? |
|
|
| Website uptime is a key
concern when looking to switch to another provider. ISQsolutions provides
step by step instructions to ensure NO downtime. To view the
step by step instructions, please visit: How to Switch to ISQsolutions? |
|
Do I
have access to my hosting account 24/7? |
|
|
| Yes. You have 24/7 FTP
access and 24/7 access to your webmail, website statistics, account manager and hosting manager. |
|
How do
I order Web hosting? |
|
|
| You can order web hosting
anytime 24/7 directly from our website located at www.ISQsolutions.com.
|
|
Can I
upgrade my hosting plan in the future? |
|
|
| You can upgrade your
hosting plan at anytime in real-time. To upgrade login to your account at ISQsolutions and click upgrade hosting from the left side menu. |
|
What
is your bulk email or spam policy? |
|
|
| ISQsolutions does
not tolerate bulk emailing or spamming. ISQsolutions reserves
the right to immediately terminate the customer’s account
without notice. |
|
Can I
access my website without putting “www.” in front
of my domain name? |
|
|
| Yes. Many providers do
not provide this feature, but at ISQsolutions your website
can be accessed "http://www.yourdomain.com" or "http://yourdomain.com". |
|
Is ASP.NET 3.5, ASP.NET 2.0
supported? |
|
|
|
Yes. ASP.NET 3.5 and 2.0 is supported
in all our hosting plans at no extra charge? |
|
Are Microsoft
FrontPage extensions supported? |
|
|
| Yes. FrontPage extensions
98, 2000, 2002 and 2003 are supported in all our web hosting
plans at no extra charge. |
|
Do you provide
SSL Certificates? |
|
|
| Yes. We have partnered
with GeoTrust to provide a shared SSL Certificate to our
web hosting clients. You can add-on a shared SSL Certificate
to your hosting plan at time of order or at anytime in the future
through your web-based control panel at an additional cost of
only $8.00/month. Our shared SSL Certificate is 128bit encryption
and the secure channel URL your users will see looks like this:
https://yourdomain.MerchantSecure.com |
|
Is MS Access
supported? |
|
|
| Yes. MS Access is included
in all our hosting plans at no extra charge. You must use OLEDB
connection strings, ODBC is not supported in Windows Server 2003,
IIS 6.0. |
|
Which hosting plans include SQL database? |
|
|
|
One 500MB SQL database is included in the price of the Business Hosting Plan. You have the choice to create a SQL server
2005 database, SQL Server 2000 database or MySQL database. SQL server
2005 database and SQL Server 2000 database are not supported in the Value Plan, MySQL is supported in the price of the Value Hosting Plan.
|
|
How do I manage my SQL database on your servers? |
|
|
| You can manage your SQL
database using Microsoft Management Studio for SQL Server 2005, Enterprise Manager for SQL 2000 and PHPmyadmin for MySQL. ISQsolutions also offers a web-based management tool. |
|
Is ColdFusion
supported in your hosting plans? |
|
|
| No. ColdFusion is not supported. |
|
Do you provide
shopping cart software? |
|
|
| We do not provide
shopping cart software since this is typically
provided by a third party. You can choose to use any third party
shopping cart or e-commerce software to integrate into your website
and still host at ISQsolutions. |
|
How much does
it cost for web hosting? |
|
|
| You can compare our web
hosting plans, features and prices by visiting our Compare Plans page. |
|
Are there
any hosting account setup fees? |
|
|
| For a limited time ISQsolutions is
offering NO setup fees on all web hosting orders, save $49.95! |
|
Are there
any hidden fees? |
|
|
| ISQsolutions DOES
NOT charge any hidden fees for its services. |
|
Do you accept
monthly payments for hosting? |
|
|
| ISQsolutions offers quarterly and annual billing cycles. |
|
Can I pay
using a check or money order? |
|
|
| At this time we accept
credit card only, Visa and Mastercard. |
|
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